International orders normally arrive within 2-3 weeks of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

At Gemmére, your satisfaction gleams as brightly as our gemstones. Our customer-centric approach ensures returning a gem is effortless. Contact us if your order doesn't meet your expectations; we consider refunds for defects, inaccuracies, or late arrivals. Upon approval, we'll provide a return label and process your refund within 10 days. Exceptions include used or damaged items and returns beyond 7 days. International returns require shipping costs to be covered by the customer. Rest assured, our dedicated support team is here to assist you. Trust Gemmére for a seamless return journey, reflecting our commitment to quality and service.

At Gemmére, we value your satisfaction above all else. Our return policy allows you to initiate a return within 7 days from the date of receiving your gemstone. During this period, if you find that the gem doesn't meet your expectations or if any issues arise, simply contact us to start the return process. Your contentment is our priority, and we're dedicated to ensuring that your gemstone experience with us is nothing short of exceptional.

Certainly, we provide certificates for select gemstones in our collection. While not all gems are accompanied by certificates, we take pride in offering certified options that enhance your confidence in your purchase. Each certified gemstone comes with documentation of its quality, authenticity, and attributes, reflecting our commitment to providing you with transparency and assurance in your gemstone selection.

Experience elegance with Gemmére's exquisite gemstones. While our main focus is the USA and Canada, our global shipping policy ensures seamlessness. Exclusive efficient standard shipping caters to the USA and Canada, emphasizing reliability. We're actively expanding to enrich more lives with quality gemstones. Your interest matters and your satisfaction is our aim, enhancing your shopping with gem brilliance. For details, visit our shipping page. Note, certain countries may be excluded due to postal or security concerns

Absolutely! At Gemmére, we're here to accommodate your preferences. Shipping to an address distinct from your billing address is indeed possible. To ensure a smooth process, kindly ensure that your billing information aligns with our records. When using a credit card or PayPal checkout, the address you input on our site will be utilized for shipping, disregarding any divergent address within the bank or PayPal billing process. While PayPal might default to 'ship to billing,' rest assured, we'll honour the address entered on our website for shipping. Your satisfaction in every detail is our priority.

Habitat accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout
• Digital Wallets: Google pay, Apple Pay, Meta pay
• PayPal: if you do not have an account yet, you can create one while shopping with us
• Buy Now Pay Later: Shop Pay

Please note that your billing address must match the address on your credit card statement.

When making a payment through PayPal, certain protections are in place if any issues arise. Here's a step-by-step guide:

• Step 1: If you require a refund, contact the seller directly through the site and request a refund within 60 days from the payment date, as per PayPal terms and conditions.
• Step 2: If the seller does not provide a refund and you believe they are at fault, you can open a dispute in the PayPal Resolution Center within the specified timeframe mentioned in the transaction details on the PayPal website.
• Step 3: If you are unsatisfied with the resolution obtained through the dispute process, escalate the dispute to a Claim within 20 days of opening it. This step involves PayPal staff intervention to seek a resolution. The average turnaround time for a resolution is typically 10-14 days but can take longer.

If your items still show as unpaid even though you have made a payment through PayPal, it may be due to the clearing process. PayPal transactions may take up to 10 days to clear. Please request extensions as needed until the payment has cleared. The clearing date on your PayPal transaction page indicates the projected completion date for the funds transfer, making them available to the merchant. Always provide the Transaction ID # after making a purchase to help track the status of your payment.

At Gemmére, simplicity is our hallmark. Our shipping fee is per package, not per item. Imagine, regardless of the number of treasures you select, you pay just one flat rate for shipping anywhere across the globe. Plus, if you've made multiple orders and desire to combine them, reach out to us promptly. Before dispatch, we're delighted to merge your orders, ensuring a seamless experience and refunding any extra shipping fees paid. That's our commitment to elegance, all wrapped up in one enticing package.

Absolutely, we gladly accept payment through American Express. At Gemmére, we aim to provide you with a seamless and flexible shopping experience, accommodating a variety of payment options including major credit cards like American Express. Your convenience and satisfaction are paramount to us as you explore our exquisite gemstone offerings.

We've got you covered! If you don't have a credit card, there are still convenient ways to shop with us at Gemmére. You can use alternative payment methods like PayPal, where you can set up an account during the checkout process. Additionally, we offer the ease of Apple Pay and Samsung Pay for a seamless purchasing experience. Your satisfaction is important to us, and we strive to make your gemstone shopping journey smooth and accessible.

At Gemmére, your information's security is paramount. Our Privacy Policy assures the protection, collection, and responsible use of your data. From personal information to transaction details, we're dedicated to safeguarding your privacy. We utilize encryption, adhere to industry standards, and offer multiple payment methods to enhance your shopping experience. Your trust is essential, and we're committed to providing you with an exceptional, secure journey through our gemstone universe

No worries at all! If you've forgotten your password and can't log in, we've got a simple solution. Just head to the login page and click on the "Forgot your password?" link. Enter the email address associated with your account, and we'll send you a password reset link. Follow the instructions in the email to reset your password securely. If you run into any issues, our dedicated customer support team is here to help. Your gemstone journey with us is important, and we're here to ensure it's smooth sailing all the way.