Refund policy

We want you to be completely satisfied with your purchase from Gemmére. That's why we offer a 7-day satisfaction guarantee on all products.

If you are not satisfied with your purchase for any reason, you can contact us to discuss the issue. We will then make a decision on whether or not to issue a refund based on the following factors:

• The product is damaged or defective.

• The product was wrongly delivered.

We do not offer refunds for the following reasons:

• Change of mind.

• Buyer's remorse.

• Damage caused by the customer.

• Items that are returned after the 7-day return period has expired.

If we decide to issue a refund, we will provide you with a return shipping label and instructions on how to return your item. Once we receive your item, we will process your refund within 10 business days.

International Returns: Customers returning items will be responsible for the cost of shipping the items back to Gemmere. The cost of shipping will not be refunded.

We understand that sometimes things don't go according to plan, and we want to make the return process as easy as possible for you. If you have any further questions or concerns regarding our return policy, please reach out to our dedicated customer support team. We are here to assist you.

Thank you for choosing Gemmére, your trusted gemstone website.